Should you ever have the misfortune of being stuck in an airport I hope you do not suffer the same fate as I am presently experiencing. Apparently Sunday isn't a work day for the janitors who clean the men's rooms at the Philadelphia International Airport. Apparently those people working at the airport today really don't give a hoot about serving you even if you over-tip them. Apparently US Air does not have any back up plans in place and ready to go should your flight from Philadelphia to Baltimore get cancelled.
The flight was supposed to leave at 9:50am. US Air was going to provide a bus to transport all those needing to get to Baltimore at, hopefully, 11:40. I called the airline and asked them for a rent-a-car but they said they do not have a way to provide this service to their customers. It seems odd to me that an airline would not have a relationship with a car-rental service in order to have options available to customers who have travel issues arise due to the fault of the airlines. How easy would it have been to trade the unused portion of my ticket in for a rental car then drive myself home rather than remain at the mercy of an airline that is overwhelmed with customer service demands? Having such a plan in place would have saved all involved a lot of time and aggravation.
I can see why airlines are going broke. Customer service seems to have become a lost art.
If I remember correctly, back in the day airlines would do whatever it took to get you to your destination in as any efficient manner as possible, even if it meant booking you on another airline. There was nothing efficient at all about the way US Air handled today's canceled flight. Who is running this airline? Don't the powers that be know there are sure-fire ways to lose business, number one being poor customer service?
And why aren't there any toilet-seat covers in any of the men's rooms? If I get a disease I'm looking into a lawsuit.
None of the floors have been mopped as well and travelers are bringing in wet shoes from the snow. One cannot set one's bag down anywhere that is free and clear of dirt. Where is the cleaning staff? Where is all that Philly pride? The Eagles aren't in the playoffs so airport employees certainly didn't need to take off work to watch the games today.
I will say this: the hand soap in the men's room smells really good.
When I woke up at 4 am this morning I was looking forward to spending the afternoon paddling on the Tred Avon River then watching the Ravens game at my mother's house. Most of the time when obstacles appear I can pretty much roll with whatever comes my way and chill out. I would rather be stuck on Route 29 in Nowhereville, VA than in the Philadelphia International Airport. As someone who really needs to find a job it sends me into conniption fits to see people with steady jobs address their tasks in a lackadaisical and poor manner.
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